1. Scope and controller
This Privacy Policy explains how TechSolutions Group N.V. and the Social Gaming platform collect, use, protect and retain information connected with account access, game activity, wallet actions, verification, support and platform security.
The policy applies to users, visitors and account holders using the current Social Gaming domain, including pages, account tools, payment flows, help options and security checks.
2. Information we collect
We may collect account identifiers, email or login details, profile settings, contact details, country, language, IP address, device data, session records, security events, game activity, bonus activity, wallet activity and support messages.
Where required, we may collect verification information such as legal name, date of birth, address, document data, source-of-funds information, cashier channel details, transaction hashes, wallet addresses and compliance review notes.
3. How information is used
Information is used to operate the account, keep the platform secure, process wallet and payment status, provide support, show game and transaction history, manage promotions, prevent abuse, perform KYC/AML checks and meet legal or regulatory obligations.
We may also use aggregated or technical data to improve product reliability, detect errors, monitor service health, understand cashier availability and protect users against unauthorized access.
4. Payment and blockchain metadata
Crypto transactions may involve public blockchain records. We may store wallet addresses, asset type, network, transaction reference, confirmation status and support notes so users can follow payment status and so the platform can resolve payment questions.
Payment partners may process information under their own terms and privacy notices. Their availability and processing rules may differ by region, currency, network and risk review result.
5. Sharing and processors
We may share information with service providers that help operate hosting, infrastructure, analytics, payment processing, verification, fraud prevention, customer support, legal review or security monitoring. Access is limited to what is needed for the service.
We may disclose information when required by law, regulation, court order, regulatory request, payment-provider request or to protect the rights, security and integrity of users and the platform.
6. Retention and security
Information is retained for as long as needed for account operation, legal obligations, audit records, dispute handling, payment review, fraud prevention and security. We use technical and organizational safeguards to reduce unauthorized access, misuse or loss.
No internet service can guarantee absolute security. Users should protect account credentials, devices and payment details and contact support if they suspect unauthorized access.
7. User requests
Users may ask about account data, support records, account correction, privacy concerns or deletion where available under applicable law. Some records may need to be retained for legal, security, payment, AML, fraud-prevention or dispute-resolution purposes.