1. Operator and acceptance
Social Gaming is operated by TechSolutions Group N.V. These Terms explain the rules that apply when a user creates an account, accesses games, uses wallet features, activates promotions, contacts support or requests a payout.
By creating an account or continuing to use the platform, the user confirms that they have read these Terms, the Privacy Policy, the AML Policy, the Responsible Gaming policy, bonus rules and any game-specific rules shown in the product before play.
2. Eligibility and account access
Users must be of legal age in their jurisdiction, must not be located in a restricted region and must only use the platform where online gaming is permitted for them. We may refuse, restrict or close access where age, region, identity, security or compliance checks cannot be completed.
Each user is responsible for accurate account information, secure credentials, device security and all activity performed through their account. Shared, transferred, sold or misleading accounts may be restricted.
3. Games, balances and displayed results
The platform may provide original games, licensed casino content and promotional game experiences. Game availability, rules, payout tables, bonus terms and technical availability may differ by region, provider, account status and maintenance windows.
Balances, game history, deposit history and payout requests are shown in the account interface. Users should review displayed amounts, cashier channels, wallet addresses, selected networks and confirmation screens before taking action.
4. Deposits, payment methods and crypto networks
Deposits may be available through crypto networks, card-flow partners or other supported cashier channels. The selected method, minimum amount, fee, network, provider status and payment instructions are shown before a user confirms the action.
A blockchain transfer can be irreversible once sent. The user must choose the correct asset, network and address. Transactions can require network confirmations, provider review, security review or manual support review before they are reflected in the account.
5. Withdrawals and payout review
Withdrawal availability depends on account status, balance eligibility, game and bonus rules, risk checks, cashier channel availability, verification status and compliance review. A payout request may be pending, approved, rejected, cancelled or returned for further action.
When additional information is needed, the interface or support team will explain the status, the next step and the relevant next step for help. The platform may request identity, payment, wallet, source-of-funds or account activity information before completing a payout.
6. Bonuses and promotions
Promotions are optional and may include eligibility rules, wagering or play requirements, expiry periods, game restrictions, payout limits and regional availability. A promotion can be refused, adjusted or removed if it is used outside its published rules.
Users should review promotion details before activation. If a promotion requires additional account review or verification, the account interface will show the relevant status.
7. Verification, risk and security checks
We may ask for identity, age, residence, payment, wallet, account ownership, device, fraud-prevention or source-of-funds checks. These checks protect users, the platform, cashier channels and regulatory obligations.
If a check is incomplete, inconsistent or cannot be verified, account features may be limited until the required step is completed. Support can help explain the current status and available next action.
8. Support, complaints and communication
Support is available through the product interface and contact options shown on the current domain. Users should include accurate account details, transaction references, screenshots and any provider reference when asking about payments or account status.
Complaints are reviewed based on account records, transaction records, game records, support history and policy terms. We may communicate through in-product messages, email, live chat or the help channel for the current domain.
9. Changes to terms
We may update these Terms to reflect product changes, cashier channel changes, compliance requirements, provider updates or operational improvements. The active version is the version shown on the platform at the time of use.